The Importance of using ITIL Service Management

ITIL (Information Technology Infrastructure Library) is the framework used to deliver Managed Services in the IT services industry.

ITIL allows IT MSP’s (Managed Services Providers) to track service delivery by measuring response and fix times as well as breach management. The framework provides a platform to measure services most affected, Incident and Change Management as well as continual improvement. ITIL reporting allows MSP’s to check customer trends as well as internal service trends and performance.